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What Every Business Should Do On ‘Google My Business’

New to ‘Google My Business’ and don’t know your way around it? Then this comprehensive guide will let you know the basics and help you make the most out of it.

Brodey Sheppard

Brodey Sheppard — 20 minute read.

Gone are the days when people used to explore small businesses around the neighbourhood physically.

In today’s generation, everything has shifted online, and if the customers don’t find you there, the chances are slim that they’ll find you at all. Creating an online presence for your business is important to inform the locals about your services, and Google My Business is a user-friendly platform for that.

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What Is ‘Google My Business’?

Google My Business or GMB is a handy tool that ensures showcasing accurate information about your store whenever anyone looks it up on Google. You can do tons of things like adding business information, including your location, photos, videos, business hours, and responding to reviews.

Gmb Profile Krispy Kreme

This listing won’t replace your company’s website but will enhance your online presence and public identity on the search engine. That’s because the details you provide will appear on Google search and maps.

It is practical because it allows potential customers to connect with you conveniently. They’ll be able to leave reviews, call, or message you with ease and will have more options to transact.

Why Does ‘Google My Business’ Matter?

We understand — there are plenty of Google tools on the internet, so what’s the point of stressing on Google My Business?

It is crucial for local SEO and propels sales in the neighbouring areas by driving in customers. So, if you are seeking more local exposure, you cannot sleep on the benefits of GMB.

Local SEO optimises the content according to a specific geographic region to help you acquire more customers. It focuses on the timing of the trade, meaning if you can provide a service at the exact time someone is seeking it, you’ll have a deal.

In short, this type of search engine optimisation is the best for small businesses, for which Google My Business is the number one free tool.

Improve Local Seo Graphic

What Are The Benefits Of ‘Google My Business’?

GMB can boost the traffic to your online business by letting more people see it on searches across Google. If you are thinking about making a Google My Business profile, then here are some benefits worth considering:

1. More Visibility In Local Internet Searches

Growing your reach organically without using any tools takes a lot of time and patience and, at times, doesn’t yield good results. But, making a Google My Business (GMB) profile is an excellent organic way to increase your chances of appearing on the internet searches of your area.

Have you ever noticed that the first three things that appear when you look up a cafe or restaurant on the internet are Google ads? These are paid searches and include businesses that have paid an amount to get visibility.

But just below them, you’ll see a map listing three local businesses, commonly referred to as a local pack or 3-pack. Now, these are organic and unpaid results, and you can get a spot in this pack with the help of GMB.

So, whenever someone searches for a place that falls in your business niche, your store will pop up as a suggestion. And if you’ve worked hard enough on the website, a simple online view will turn into a customer.

Creating a new Google My Business account with proper optimisation to get into the local pack gives your business an easy and direct way to connect with the locals. When it comes to local SEO, having a GMB account is essential, as 4 out of 5 people use Google to search and Google maps to find local stores and small businesses.

2. Better Customer Experience

A GMB profile gives you the freedom to include your phone number, website URL, business hours, and contact details. It also combines Google reviews with those on various other platforms on the internet. Providing such information is crucial in building customer trust and is vital in every marketing stage while they decide on purchasing from you.

The tool allows you to answer customers’ common questions like how long is the drive to your business from their home? And will you be open on the weekends? Plus, what do other customers think of your services? This can optimise conversions for you, giving the customers a satisfying experience.

3. Drives More Traffic To Your Business And Website

As we’ve already discussed, you can mention the address of your business and the URL of its website on the GMB profile. In this way, customers will be able to access important information quickly, including directions to reach your business.

You can create product categories on your Google My Business account and link them to your contact number and email address, allowing the users to order home delivery from your store. For example, run a cafe selling delicacies and beverages. It’ll be an intelligent move to showcase some mouth-watering pictures on your GMB profile and entice people to order.

And, if the pictures match the quality standards of Google images, they might get featured and frequently appear in local search results, further increasing the traffic to your website.

4. A Cost-Effective Solution

Undoubtedly, Google is one of the biggest search engines on the internet right now, and GMB is its free listing that can draw millions of eyes to your business. Several other directories on the internet have the same features and do the same job, but they mostly charge something from the users, be it a monthly or yearly fixed rate.

GMB listing, on the other hand, allows the customer to go through your contact details, directions, and hours of operation at a single click, without charging a single penny from you. It gives them an inside look at your store by providing insights like customer ratings, reviews, busiest hours, best selling stuff, etc.

When you are just starting, the budget is usually limited. Every dollar counts, so GMB can be a valuable free online marketing resource, allowing you to spend more on other aspects.

5. Marketing Insights

Google My Business is a value-driving tool for your Google ranking that promotes your services or products. But it can also help you understand the market and your competition better. It is packed with powerful features that can give you details on important aspects of your business and help you in decision-making and creating strategies.

The tool can provide you with valuable statistics to know your audience better, and here we’ve listed a few of them:

A. Views

GMB shows the total views received by your posts, photos, and business profile, giving you an exact figure. This can help you determine the efficiency of your business campaigns. For example, if you recently implemented a new marketing strategy, this insight will give you an idea of how it’s working and if it's getting the intended attention.

In this way, you can continue using those strategies that drive in more views and cut back resources on the ineffective ones.

B. Engagement

Engagement is how customers interact with your Google My Business account or the things you post online. And GMB allows you to see their comments and the most liked and shared posts. Analysing all these details will give you a fair idea of what is working for your business and what isn’t.

C. Audience

It has a section where you can see a summary of all the profiles that follow you. They are divided according to gender, age group, and country of residence. All this information is vital while creating campaigns.

D. Search Queries

The tool drafts a report that will help you understand how the customers respond to your business. You’ll get to know the way they search for you and the specific keywords to find the business.

Knowing these keywords can considerably increase your traffic as you’ll be able to use relevant long-tail keywords, boosting the clicks and visits on your webpage.

E. Website Link Clicks

Another great feature offered by GMB is that it lets you know the number of times your website link was clicked. Being aware of these statistics can also help you craft sound strategies. And if increasing the website traffic and audience engagement to boost business sales is on your to-do list, you should study these figures.

What Every Business Should Do On ‘Google My Business’?

There are a few basic things that every local business owner can do to boost their performance and attract more customers; some of them are:

  • Create a business listing
  • Verify your business account
  • Optimise the account
  • Create engaging social posts

How To Create A ‘Google My Business’ Listing?

The most critical step for any local SEO technique is claiming your GMB listing. We suggest using Google’s ‘My Business’ feature and locating your business. If you’ve been in the industry for some years, chances are it has a GMB listing already, and you only have to claim it. After that, you can manage it on your terms, as if you created it on your own.

But if the business is new, you’ll have to start from scratch and make the listing yourself following these simple steps:

Step 1: Log in to the Google account linked with your business, or create one if you don’t already have it

Step 2: Search for GMB on Google and look for the “start now” button. You’ll find it in the top right corner; click on it and enter the name and address of your business.

Step 3: Check off the sections depending on whether your business delivers services and goods, including the service area.

Step 4: Choose a business category and be as specific as possible because it's a critical factor in brand page optimisation. Although you can change it later, it’s better to hit the spot right from the start.

Step 5: The tool will ask for your contact details, so enter the website URL and business phone number.

Step 6: You’ll be prompted to choose a verification option to confirm the contact details, but you can save it later by clicking on the “try another method” option and selecting “later.” The verification is important to ensure consistent messaging across all channels.

Step 7: Lastly, go through the information on your GMB account again and make sure it matches with that on your business website.

How Can You Verify Your ‘Google My Business’ Account?

We already told you why verification is important, so don’t forget to verify your account if you choose to do it later. There are several ways to do it, including:

  • By phone
  • Through email
  • By postcard
  • Instant verification
  • Verifying in bulk

We’ll explain all the types to help you pick the best way forward:

1. Phone Verification

A few businesses can verify their GMB profile over the phone by selecting “verify by phone” at the start of the process. They’ll receive the verification code via an automated message that they’ll have to enter in the GMB.

2. Email Verification

Just like phone verification, email verification is available to selected businesses only. If yours is eligible, select the option to receive the verification code via an email in the Google account linked to your Google My Business account. Make sure that you have access to the inbox before proceeding.

3. Postcard Verification

Available to all business types, this verification method is the most common one. A postcard will be sent to your business address to verify the location on selecting this. Enter the code in your Google My Business listing once you get the postcard.

4. Instant Verification

Those already verified by the Google Search Console will confirm their business email instantly. You need to use the same account while signing into both platforms.

5. Bulk Verification

If your business has more than ten branches, the bulk verification option is for you. Log into GMB and click on the “get verified” option next to your location to proceed with this method. After that, select the “chain” option and fill out the verification form details like business name, operating location, contact details, and other vital information.

Once the form has been submitted, Google can take up to a week to process and review your claim.

How Can You Optimise Your ‘Google My Business’ Listing?

Displaying all the information about your business on your GMB account is fantastic, but it’s just a fundamental step. To stand out from the crowd, it’s necessary to optimise your page and increase the chances of getting featured by Google.

The more details you provide, the more likely your listing will appear in different searches. As a result, more potential customers will get to know about your business. Want to optimise your business account in the best way possible? We have listed a few ways to help you with that:

1. Give Business Details And Specifications

While setting up the listing, try to answer every question and fill out every category; it can be tedious, but it can make a huge difference in your business.

That’s because it’s good to give all the crucial information like location, working days and hours, and your services to the customers on the first go. After all, nobody has the time to click on several menus and hunt for these basic details. If they don’t find it readily, they’ll simply go to the next best option on the market.

Not giving out crucial details can make your business appear shady and unreliable. So, ensure that you pay enough attention to this aspect of your GMB profile.

2. Write An Impactful Description

Last year, the description feature was introduced, allowing the users to write about their business and inform people first-hand. While it has a 750-character limit, only the first 250 are visible in the dialogue box. Be sure to use that space in the best way possible, in an inverted pyramid format, starting with the essential information, followed by less important stuff.

Another important thing is adhering to the GMB description guidelines because Google reviews whatever you write before publishing it. Also, use keywords effectively for better optimisation and increased chances of showing up on the 3-pack.

3. Add Aesthetic Media

Did you know that businesses featuring media content receive more GPS requests to their location and website clicks? This indicates that pictures and videos of your business incite curiosity in people, and they are more likely to visit if they like what they saw on your profile.

But the bigger question is, what type of media should you add? Here are a few categories that are worth considering:

A. Profile

Like any other profile photo, this one will appear whenever you post videos or respond to customers. While adding pictures, go with PNG or JPG format and keep a resolution of 720 x 720 pixels.

B. Cover Photo

The cover photo is one of the most important elements of a GMB account because it will appear in the centre of your listing. That’s why make sure it is eye-catching, optimised and of great quality, showing your business in the best way possible.

C. Products

This is another crucial aspect that needs quality pictures, as you need to sell your products to the customer. So, take this opportunity to show them how good your products are.

D. Shop Front

Shopfront pictures don’t matter much because they mostly allow the customer to identify and reach your business. Therefore, click external images during a different time of the day, check the lighting and ensure that the company name and logo are visible.

E. Inside The Business

Inside the business, photos are extremely important if you run a cafe, bar, or a diner, as people will use them to judge the ambience of your place. To ace them, click a lot of pictures of the aesthetic corners of your business that have the perfect lighting.

Lastly, be selective and add only the best ones to your GMB account. Plus, if you have any special facilities or hi-tech machines, this is the time to showcase them.

4. Post Engaging Content

Like business description, “Google My Business posts” is also a new feature of GMB, which largely resembles social media posts. The only difference is that they appear on your Google My Business listing whenever someone searches for you on google.

This feature will allow you to target new customers, as you can use keywords and several other optimisation strategies. It won’t take much time, only a little thought and an objective motive. You should know the exact reason for making a post, who is the target audience, and how it will help your business.

Once you have the content, simply go to your account’s dashboard, and select “posts” from the menu. Write something engaging and distinctive and post it. Try to be regular so that potential customers keep seeing you now and then.

Don’t know what to post? You can give these ideas a shot:

  • Post a link to your latest blog or social media update
  • Feature a new service or product and link it to your store
  • A holiday message post
  • Announce a sale
  • Make an event post mentioning the date and time with a registration link

5. Respond To Customer Reviews 

Customer reviews are a powerful tool if used to your benefit because they influence customer trust, your ranking in a search, conversions, and click-through frequencies.

Just as much as a bad review can put you down, a good one can lift you, but none of it should get to your head. A review, especially a negative one, needs an objective response without any hint of defensiveness. Research shows that over 90% of consumers judge a company by their reviews.

So, it’s crucial that instead of getting all worked up or taking things personally, it’s better to apologise to the reviewer and ask how you can make your service better. You can also offer them discount coupons or a refund as compensation. It’s good to provide a simple explanation but make sure that you don’t come off as too defensive.

And to add a personal touch, address the person by their first name and sign off with your first name, keeping a polite tone.

Reviews Impact Gmb Ranking

6. The Booking Feature Is Important

Is your business an appointment-based one? Then you should include the booking feature directly on your GMB listing, allowing the customers to schedule an advance visit. This can be quickly done by integrating your booking software with the GMB account. It will keep things organised and eliminate the risk of lost or double bookings.

The best part is that this feature reduces one step from the procedure and makes it quicker for the consumers to book a slot. It significantly increases the stakes of converting clicks into new customers.

7. Use The Questions And Answers Feature

Like reviews, the questions and answers feature is also an effective medium to interact with your customers. It allows them to ask something they want to know, and you can provide accurate information to clear their doubts.

These Q&As stay on your listing, making it easier for other potential customers to refer to. You can also upvote the essential queries and increase their visibility.

You must have commonly seen several unanswered questions on a business account; that’s where the entrepreneurs go wrong.

First off, the customer doesn’t get the details they need, and secondly, other users may try answering their questions and relay the wrong information. More often than not, even your competitors can leave wrongful responses to mislead your consumer.

Hence, take some time and answer all the customer queries patiently and with as much detail as possible. It will help your conversions and increase your audience engagement.

And if you cannot make time, curate an FAQ list for the customers’ reference. Discuss the most commonly asked questions with your sales team and add them to your GMB listing and straightforward answers.

8. Analyse And React Regularly

One thing that is commonly disapproved about GMB is that anyone on the internet can “answer quick questions” or “suggest an edit” at any given point. This gives trolls and nasty competitors a leeway to mess up your GMB listing. But for a fact, Google encourages building a community, and user-generated content plays a key role, so these features cannot be eliminated.

To stay clear of such foul play, add all the necessary details and complete your profile so that nobody else has the reason to contribute more. And this is not a one-time thing because businesses keep evolving, so yours will also grow and undergo advancements. Thus, keep updating your GMB listing regularly, ensuring that all the information is accurate.

As we already discussed, keep an eye open for questions and answer them routinely. Similarly, be aware of reviews, and address them as soon as possible. Good news for you: Google allows push notifications, so you get alerted instantly whenever anything happens on your GMB account.

Regularly check your account insights, as Google provides valuable data-driven business insights. They reveal accurate information about your business performance, highlighting the features received well by the customers.

Optimising your GMB listing is excellent, but staying up to date and routinely checking the account will help you stay top of your business.

All About ‘Google My Business’ Marketing

Some generally asked questions about important GMB features, and we have tried to answer them in this section.

A. Can You Include More Than One Location In Your Google My Business Account?

Yes, you can manage different locations from a single GMB account, and it is one of the major reasons businesspersons like this tool. If you want to add other locations, simply log into your account, click on the “businesses” option and select “add business.”

You can add a single business or import multiple businesses from the drop-down menu. The second option allows importing a spreadsheet containing all the location details, which will help you save a lot of time.

Managing every profile can be daunting after adding all the new locations. GMB lets you share the managing access of some account categories with your co-workers. Additionally, there are location groups to share business listings with multiple users.

B. What If Someone Else Claims Your GMB Listing Before You?

It could be a random prankster or some nasty competitor, but it is possible that someone else creates a Google My Business listing under your name and verifies it. But thankfully, there are some measures to claim your listing back.

For that, you’ll have to visit business.google.com/create and enter the name and address of your business to find it. Here you’ll see a message stating the business profile already exists and a hint of the email id used for verification. You might be able to identify the email, but if not, click on the “request access” option.

Then, the form will ask you what sort of access you want, so select ownership and submit it. Wait for up to three days for your request to get approved.

Get Started On Your GMB Account

Starting a Google My Business account can boost your organic traffic and increase sales. Just make sure you take your time to set up your account correctly, with the correct details and contact information.

If followed consistently, these small tricks can help your business grow exponentially. That said, we’ll wrap up for the day.

If you need assistance with your GMB account or any other SEO services, please contact the team at sitecentre®. Our team has extensive experience helping small businesses reach their full potential online.

Brodey Sheppard

Brodey Sheppard

Brodey is the CEO of sitecentre® and a data-analyst in the SEO, Paid advertising space that uses machine learning and AI to advance sitecentre® as an industry-leading digital marketing agency across Australia.

Find them on their website: sitecentre®, Facebook and LinkedIn.

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