Launching a new product can be daunting, but it doesn’t have to be.
Predicting whether you will reach your goals when a new product or service is involved is complex. However, this is precisely why go-to-market strategies exist. When you have an effective GTM strategy, you can increase conversion rates and reduce failure rates.
A go-to-market strategy can help you pull off a new launch and give your brand a fresh start with new audiences. In this article, we’ve devised a stepwise plan to help you build a personalised GTM strategy for your next launch.
But first, let’s get to know what a go-to-market strategy entails:
What Is A Go-To-Market (GTM) Strategy?
A go-to-market strategy is a stepwise plan that companies create to ensure the successful launch of a new product or service. Ideally, a GTM has three key aspects-
- Identifying the target audience
- Marketing plan
- Sales strategy
A successful GTM strategy should identify a problem in the market and package the new product as a viable solution. The whole point of using a go-to-market plan is to get a product out in the market and exposed to the target audience.
A GTM plan helps companies navigate the way to reach this end goal while simultaneously predicting the outcome of the plans. It can consider the market research, previous examples of projects, and information on its competition to predict the performance of the new product or service.
You can use GTM strategies for launching new physical products, but you already know that. In addition, you can also use this strategy for introducing a new service, course, company branch, or even a new business.
For example, the popular brand Converse can use a go-to-market strategy to promote tropical florals and paint-splattered shoes for its new summer print collection. Similarly, the company can also employ a personalised GTM strategy if they plan on launching a new store to attract the target audience of that area.
Types Of Go-To-Market Strategy
When talking about go-to-market strategies, you’ll come across two types:
- Product-led GTM strategy
- Sales-led GTM strategy
Product-Led GTM Strategy
In this type of GTM, the main focus is relying on the product to acquire new users/customers and retain them. Here, the company is convinced that the product speaks for itself and acts as the primary driver of sales. It is a self-service model in which target customers can interact with the product without a salesperson.
Usually, this new product or service will be transformational and might address many pain points of customers. The product is packed with so much value that the customer cannot help but invest in the new launch.
Companies like Slack, SurveyMonkey, Calendly, and Dropbox make work easier for countless individuals. What all these examples have in common is that they attract the user because the actual product solves many of customers’ headaches.
Sales-Led GTM Strategy
If a company opts for a sales-led GTM strategy, it will focus on upping the marketing techniques to generate interest for the product. The action plan relies on salespeople reaching out to prospective buyers with the eventual goal of converting them into actual customers for the product in question.
Cognism and numerous other B2B companies use a sales-led GTM strategy to reach new potential customers. Investing in a sales team gives the company better chances of reaching out to new prospects and converting them. Also, there is better control over how the user interacts with the product when using a sales-led go-to-market strategy.
What’s The Difference Between GTM Strategy And Marketing Strategy?
The terms “Marketing” and “Go To Marketing” are sometimes used synonymously, but they are different.
In simple words, a GTM is a strategy focused on the new product launches by the company. One can use a GTM plan when there is a need to break into a new market. The strategy is product-specific and targets the audience most interested in this new release.
In other words, a Go-To-Market strategy is a short-term plan and is usually applied once (at the launch of a new product or service).
Go-To-Market Strategy Example:
Back in the day when Microsoft launched Surface Pro 3, the company implemented a go-to-market strategy. The plan was created specifically for this one product, the Surface third-generation tablet, which introduced a solution to the market’s problem.
While previous tablet models existed, they did not have all the features of a computer, and this is what Microsoft targeted in its GTM strategy.
On the other hand, a company’s marketing strategy will entail the entirety of its action plans to further its business. Think of it as the broader strategy applied by the company to build its brand, develop curiosity, and get the correct people to notice them.
Compared to GTM, a marketing strategy is a long-term list of plans and actions that the company will continue to use, even without an upcoming launch.
Marketing Strategy Example:
Ulta Beauty uses a loyalty program that allows customers to purchase reward points. This system does not change when a new cosmetic range is introduced to the market. Instead, the company uses this “Ultimate” reward system to build a continuous relationship with customers over the years.
Why Do You Need A Go-To-Market Strategy?
Every company wants to grow and do better, but there are risks involved in any new launch. Coming up with new products and services takes time, effort, resources, and money — none of which are expendable for any company.
This is why it is crucial to customise a go-to-market plan backed by consumer research and especially one that fits your budget. A GTM can give you the roadmap to achieving the goal for the new product launch. Also, it can keep the mistakes at a minimum by referencing previous models and selecting strategies that work.
Your product or service could be the best upgrade on the market, but it will still need a well-designed strategy to reach the correct audience. Yet, no GTM strategy guarantees magical success. Instead, it helps you prepare better, manage hiccups, and revise plans before you introduce a new product on the market.
Apple may be a renowned company today, but years ago, the company developed the Apple Lisa computer, which was pretty much a flop. It is said that poor advertising techniques and its exorbitant price (despite lower processing power) contributed to its failure.
Critical Components Of A Go-To-Market Strategy
Once you have an exciting new product in mind, carefully personalise a GTM strategy to maximise your chances of success. After all, you don’t want to go through the pains of finishing and launching the project without the right people’s attention. Hence, some aspects will make or break your prospects of surviving through the competitions.
You’ll need to deep dive and understand:
- Your ideal audience/customer
- The demand for your product
- Your competition
- Your pricing strategy
- Best ways to reach your ideal customer
So, how do you get a well-rounded understanding of all these components? We’ll take you through eight steps that will help you build a go-to-market strategy for your next launch-
8 Steps To Build Your Go-To-Market Strategy
Step 1: Identify The Problem Area
If there’s one key takeaway for any new launch, it is this — your new product should solve at least one existing problem. On top of that, narrowing it down to a specific issue will make the product or service unique and something that will appeal to a prospective customer.
People have trouble hailing taxis and waste time looking for an available one on the street.
Uber designs a system that eliminates the process of waiting on the street for long hours. It solves two problems — the issue of taxi availability and also helps customers save time by booking a car from an app.
Essentially, the company offers a unique solution to the existing problem and takes care of customer pain points. This resonates with users, which means it has the potential to become a common feature in their daily life to make things easier.
Another thing to remember is when Uber launched the app and marketed it as a hassle-free travel solution. So, there was an ongoing demand at the time, and a useful solution had not arrived yet.
The ability of a product to “match” or “fit” the exact needs of the consumers is called the product-market fit. You can say it is the degree to which the service/product meets the demand from the market.
Anyone who wants to rise above competitors must understand product-market fit thoroughly to prevent wasting time, effort, and money. This is what we mean by “identifying the problem area” — companies need to figure out:
- What is the problem area?
- For whom is it a problem?
Once these questions are answered, you can build confidence that your product will reach the right audience and solve their issues.
Step 2: Determine Your Target Audience/Customer
There is no point rushing into a GTM launch for the sake of it. Keeping with the same vein as the first step, you’ll need to understand the target audience better. Why is knowing your audience important, you ask? Let’s say that making a product and expecting everyone to buy it is like shooting arrows into the sky and hoping to catch a bird eventually.
Instead, you need to narrow your audience and get a glimpse of their everyday problems. Ask the three key questions-
- Which people have the problems that your product solves?
- What are the specific problems that your product tackles?
- How much money can your target customer pay for a solution?
You can define the target audience with questions like these, which will help you design the product based on their needs. We suggest using the buyer persona and ideal customer profile methods to understand your audience.
Although you can try to determine a specific type of audience, there will always be several types of customers, each different from the other. These individuals may not have the same issues and goals, so you should create buyer personas.
Differentiating between the types of people that fall into your target audience helps you get perspective from a different angle. You realise that these are real people with individual needs that you are looking to fulfil. Once you have a range of buyer personas for your company, it becomes easier to customise a product for their needs.
Here’s an example of a movie theatre company launching a new app for booking tickets online-
Buyer Persona — Individual That Values Good Experiences
- Between the ages of 18 – 30
- Goes with partner/friend
- Willing to buy refreshments
- Willing to pay extra for upgraded seats
- Appreciates lounge area
- Can book movie tickets online easily
Ideal Customer Profile (ICP)
Building an ICP will help you construct a perfect mock customer, someone who will benefit from your product. This customer already knows its challenges, is actively searching for a fix, and can afford to buy your product.
To personalise an ideal customer profile for your company, here are a few points you can research about:
Where does your customer live? Asking this can help you include regional changes based on the customer’s preference. For instance, a fitness app can consist of training videos in Spanish if they realise that most of its audience is from Spain.
Are you selling products to individuals or businesses? If you are targeting individuals, determine the demographic type they fall into. For a daycare centre, the target audience is parents and families with children below five years of age.
If you need to sell to a particular business or industry, narrow it down by type — SaaS, legal, or financial businesses.
3. Pain Point
What is the exact issue that your audience is not able to overcome? For example, the co-working and managing app Trello could be marketed toward small startups and freelancers to help them communicate efficiently with clients.
Before you price products, determine the amount the audience has to spare. This aspect can vary significantly between brands and can be heavily influenced by brand perception on the market. For instance, the name of high-end car companies like Cadillac is synonymous with luxurious experiences so that the price will stay higher than regular cars.
Who within your customer base decides to purchase products and why? If there is a head of the business (like a CEO) that takes all the purchasing decisions, you may want to know about them.
Similarly, if your audience prefers to buy products via referrals and recommendations from online influencers, it is best to reach out to the right people to promote your product.
Apart from these points, you should also consider the business sizes you are comfortable working with and preferred media sources. If your ideal customers are active users of Instagram, you need to refocus media marketing through that platform to reach them.
Step 3: Research About Product Demand And Competitors
After getting a clear picture of potential customers and your value proposition for the target market, you need to investigate further. Before planning the product details, look into the market, current trends, demands, and existing competition.
If your area of interest does not have enough demand, the best marketing and sales teams may not be able to pull you through. Also, excessive competition will reduce your customer group and limit the number of users you can attract.
Here are a few questions that you should contemplate-
- Is there a genuine demand for your product?
- Does another company offer products or services similar to yours?
- If yes, who are they?
- Which audience/demographic/region do similar companies target?
- Is your product or service different from the competitors?
- If yes, how is it different?
- Do you offer something different to the target market that competitors cannot do?
After thorough research, you can achieve a competitive advantage via your customised go-to-market strategy. Conducting a competitive analysis allows you to compare your competitor’s market strategy with your own and find areas for improvement.
Step 4: Determine Your Key Message To Target Market
Another important factor that needs careful consideration is the key message you wish to convey to potential product users. At this point, you will have a range of buyer personas to cater to, and the best approach is to create personalised messages for each customer base.
This gives your message a human touch and connects to the target customers individually instead of feeling like a generic message.
A. Value Matrix
At this step of your GTM strategy, you’ll need to make a value matrix. In essence, a value matrix distinguishes individual buyer personas, their pain points, your key message, and your value proposition for a competitive advantage in the market. This compilation shows how your product or service can tackle users’ problems.
Let’s use the movie theatre example again to understand what a value matrix might look like. The “Individual That Values Good Experiences” is one buyer persona the movie theatre company created based on an individual that will pay extra for activities. This persona will spend on upgrades and snacks as long as the experience is good.
B. Pain Points
- “Good experience” may not be easy to define in the online space
- Cancellations are not possible in case of changed plans
C. Product Solutions
- App that allows users to rate and review movie-going experiences
- Cancellations are permitted via the app if plans change
D. Key Message
- The app provides good experiences to movie-goers and allows for stress-free bookings.
- Complete the same exercise for all your buyer personas, and your value matrix will be complete.
Step 5: Track Buyer’s Journey
Any go-to-market strategy will be incomplete without mapping new and existing customers’ paths to use your product or service. To understand the experience of target customers, you need to step in their shoes and follow the problem, consider the solution, and decide to purchase your product.
Getting the buying process right is essential in content marketing since it tells you which content works on marketing platforms. Besides, the buyer’s journey also gives you a glimpse of the market trends and helps you generate correctly-timed content that connects with the target market.
Top Of Funnel
In this phase, customers are aware of issues and actively seek solutions. Since they may not know about your product, this is the best time to reach target customers and introduce your company. Lead generation, as a result, can get the attention of the right customers.
Middle Of Funnel
At this stage, customers compare your product and service against other options, and you must persuade them that your product is superior.
Bottom Of Funnel
The buying decision lies with the customer, and your aim should encourage them to finalise the decision.
Step 6: Select Your Marketing Channels
A successful go-to-market strategy uses marketing channels to increase your product’s demand. You will be using several types of content to allow the flow of new customers down the sales funnel.
Marketing channels include blogs, paid search ads, social media, SEO (search engine optimisation) content, and emails to gain traffic and promote their products. Generally, your target audience and new potential customer behaviour will help you select a marketing strategy.
Marketing Channels For Ideal Audience
The methods you use to connect with existing customers and a new target audience should align with the customer. For this, you need to know how and when the target audience consumes content and understand their preferred methods.
For instance, if your ideal customers use Facebook instead of Instagram, investing in Facebook paid ads would make more sense to get your message across. In the same way, opting for paid Instagram content when not many of your target audience will interact will be a waste of money and resources.
Using Various Marketing Channels For All Phases Of Buyer’s Journey
You’ve already seen what to do at different marketing funnel stages, but different channels can encourage them to move through the funnel. This means you can use additional marketing content to move the customer further down the funnel depending on where they stand currently.
A good example of moving top-of-funnel users to the next section is the use of search engine optimisation. If your optimised content ranks higher, there is a good chance of new customers discovering your company from Google searches. This gives you direct funnelling of new potential customers to the website, where they are introduced to your brand for the first time.
Providing valuable content to the customer will most likely pull them down the funnel regarding middle-of-funnel phases. For instance, you can give them case studies and offer free webinars because they will consider your product over other options.
Finally, bottom-of-funnel phases work well with free limited-day trials of your product because the customer feels the need to narrow down their search. If they like your services, they are more likely to select the free trial and stay for the paid ones.
Step 7: Make A Sales Plan
Remember your purpose of creating a go-to-market strategy — to bring in the sales. Ultimately, the success of all your hard work depends on the number of sales the product or service makes. Although we have discussed two aspects previously, here’s a total of four common sales models:
A. Inside Sales Model
The sales team plays a significant role in building relationships with new customers and convincing them to become purchasing customers.
B. Self-Service Model
In this sales model, the customer does everything on their own. Everything from searching the website to choosing the product can be done without the involvement of a salesperson. Most eCommerce platforms allow buyers to add any product to their cart for purchase by selecting it from the product list.
While this model is cost-effective, you will still need to spend some money on marketing to maximise traffic on your site.
C. Channel Model
You can get an external partner to close your sales in the channel sales model. Several companies prefer this because it does not cost much, but you don’t have much say in the selling process. There is, however, the scope for doing well if you shake hands with the right people.
Let’s say you have a jewellery store; a partner who deals with women’s fashion accessories is more likely to sell many of your pieces.
D. Field Sales Model
The field sales model requires a longer sales cycle, so you must invest much more money for a better result.
Step 8: Lay Out Clear Goals
The final step to a successful go-to-market strategy is to have clearly defined goals with measurable timelines and a measure of progress. We think you’ll agree that it can be challenging to understand if the plan is working or not without a clear goal.
Try using one of these frameworks to measure the progress of your company-
1. Key Performance Indicators (KPIs)
KPIs can quantitatively track your progress. You can keep track of all purchases and ad clicks for any new product.
2. SMART Goals
SMART is an acronym that stands for specific, measurable, achievable, realistic, and time-bound. We think this is the easiest way to create a business goal, and it considers all the important aspects. An example can be, “A total of 1 million app downloads and 30 thousand new active accounts.”
Developing Your GTM
Creating a new product from scratch is a huge task that requires many investments. But once you have a method, a solid plan of action, it gives you a lot to work with. What follows is a connection with your existing audience and the ability to attract new ones with a well-planned go-to-market strategy.
We know you are excited to break into the market with a brand new product, but get the basics of GTM strategies in place, and the task will get much more manageable. Not to mention a strategic plan will improve your chances of success immensely.
It is always best to speak to a knowledgeable individual, and at sitecentre®, we’re here to help! Get in touch with us for any assistance you need with your marketing strategy or SEO. We are a team of highly experienced and dedicated professionals committed to helping small Australian businesses succeed.
That’s all for today, folks. Cheers!