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How To Create a User Persona

Want to know how to create a compelling user persona for your target audience? Well, this detailed guide will provide you with all the information you need to begin your research.

Brodey Sheppard

Brodey Sheppard — 12 minute read.

Creating user personas is one of the most effective tools in areas where customer interaction is crucial.

It is a widespread method among digital marketers due to its several advantages. Over the past few years, user personas have become increasingly popular in the digital medium for various products. Generally, you will already have a target audience in mind when it’s time to create user personas.

Create User Persona

That said, a user persona is a fictional character representing a specific user type similar to the target audience for your product. They also include personal details, which help make the persona appear more like a real person you might know in real life.

However, since a user persona is designed keeping in mind certain types of users looking for a specific product, creating personas is not that simple and involves using real date. That is why today, we will walk you through the entire process.

Without further ado, let us begin creating our user persona!

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Understanding What Is A User Persona

The first step to designing a compelling user persona is understanding what a user persona is.

A user persona is a fictional user representing a larger group of customers who buy a product or service. It reflects your intended target market, displaying your ideal user characteristics and shopping habits.

You can present the persona you create in a one or two-page document, including a selection of personal details consisting of skills, goals, attitudes, aspirations, etc. Besides personal information, personas can also include context-specific details.

At the same time, the user persona is based on real customers that you can discover and identify through market research. A crucial step to building the user persona is researching the target users for your product. And perhaps, you can design different personas to represent different customer types.

The process of creating a persona can help designers understand the users’ expectations, needs, behaviours, and goals. Ultimately, it helps provide a better user experience for the target user group.

User Persona Graphic

Benefits Of User Personas

As mentioned above, creating a user persona offers several benefits for your business. These include:

Buyer Persona Basic Questionaire

1. Building Empathy

For product designers, empathy helps develop products that provide a good experience for the end-user. It allows designers to identify the users and design the product or service according to their needs. In other words, empathy helps product developers gain a perspective similar to the user by recognising that different people have various requirements and expectations.

After all, the design and development teams must look at the proposed idea from the persona’s perspective and viewpoint rather than a biased perspective. It ensures that the process aligns with the business goal of providing value to customers. 

2. Provide Direction For Design Decisions

With the help of user personas, it is possible to shape the product strategy through an in-depth understanding of user behaviour and needs. As mentioned earlier, it helps define who a product is being designed for.

At the same time, the information can assist design teams in prioritising feature requests. Features that target customers’ desire can be identified and included, while you can eliminate rarely used features.

On that note, a user persona can help product designers avoid pitfalls, like a self-referential design and an adjustable user base. It can help save time and effort while making design decisions to add efficiency to the entire process. Ultimately, it leads to better quality content or products while using lesser resources and time.

3. Communicating Research Findings

Product designers often work in multidisciplinary teams with team members having different levels of expertise, experience, and points of view. However, all team members must have a similar outlook and perspective for design purposes.

With the help of a user persona, it becomes possible to encapsulate the most critical information about real users that makes sense to all stakeholders and team members. It ensures that all team members are on the same page regarding the project by focusing on the same elements.

4. Identifying Problematic Issues

Another advantage that user personas offer is that they help identify issues or negative aspects regarding the website or product range during usability testing sessions. Perceived obstacles can be easily discovered, which helps resolve such problems in the early stages of the development process.

User personas also allow you to view the product or brand in light of its competitors. It becomes simpler to identify what the competition is doing better and adopt similar strategies for your brand or product.

5. Prevents Grounding

Personas help the designers and product developers to look at the product from the end user’s perspective during the design process. It helps prevent the problem of grounding, which usually results in a product that is not useful for the user.

Instead of looking at how they could benefit or profit from the product, designers look at products from the persona’s point of view. The technique helps make adjustments to the product to offer greater value to the target user.

6. Preventing Wastage Of Resources

When it comes to product design, creating a persona can help avoid the development of unnecessary features. After all, product designers can refer back to the needs and expectations of the persona and identify those features that are not required.

This process automatically helps save resources that would otherwise have been wasted on developing unrequired features. Likewise, it helps focus on what the persona requires instead of what the developers want to build.

7. Testing And Evaluating New Ideas

Creating a user persona can help a business by offering a quick and inexpensive way of testing and prioritising new features and ideas. You can test these ideas before incorporating them into the product or website design. Various stakeholders can also evaluate these ideas and features before approving.

A user persona also helps safeguard the brand from backlash as features that users may not appreciate can be discovered before the product launch. Simply put, the persona can help identify both wanted and unwanted characteristics, which can help save both time and effort.

8. Aids In Better Brand-Customer Connection

A user persona can play an essential role in different marketing campaigns, especially inbound marketing. On that note, this client-oriented marketing strategy can utilise personas to communicate with users and identify the areas where customers spend the maximum amount of time. This information can help you connect with potential clients and provide an exceptional customer experience.

Customers also expect to connect with you for urgent matters and access the product or brand information. By building a relationship with users, you can identify characteristics such as social media habits, focusing your marketing and promotion efforts on such platforms. At the same time, these platforms also allow you to communicate and interact directly with target customers.

9. Helps Develop Better Quality Content

Developing good quality content or products is vital for any business to prosper. And to attract prospects and meet customer expectations with good quality content, you need a good understanding of their needs, expectations, habits, etc.

Here, a user persona can provide opportunities by helping your business understand the types of questions potential customers are asking and the solutions they are facing. Such queries can help you develop meaningful content that offers a more rewarding user experience.

10. Personas Help Prioritise Leads

The marketing research team can significantly benefit by utilising personas in their research methods. Personas can provide an insight into the minds of potential and current customers. It can help the business target customers and pay more attention to leads similar to the user persona.

Not only does this help in developing products that are suitable for customers, but it also helps in designing advertisements and marketing campaigns that can result in greater conversions.

Characteristics Of A Good User Persona

While there is no standard for what defines a good user persona, some basic features should be included when creating one. Let us take a look at some of these characteristics:

Creating User Persona

1. Based On Real Observations And Data

One thing that makes a persona most effective is based on accurate data and real people. That said, simply selecting a set of similar characteristics or personality traits is not enough for creating a compelling user persona. All aspects of a persona should ideally be based on accurate data gathered through qualitative data and observations of the target audience.

2. Portrays Real Patterns, Not Roles

Contrary to popular opinion, a user persona does not reflect the role of a specific type of user in a system. Instead, it portrays authentic user patterns, including their perceptions, buying habits, website visits, etc. Only if a persona depicts actual patterns can it be of any use to the business.

3. Focuses On The Current Trends

For a user persona to provide the correct information, it has to focus on how users are interacting with the product or content. You must consider how users will be interacting with the same product in the future, as several factors will have changed by then.

4. Should Be Context-Specific

A user persona should ideally focus on the behaviours and goals related to the various aspects of the product. Here, too, market trends, user research, and accurate data play an indispensable role.

The Process Of Creating A User Persona

Creating a user persona is a process that requires both time and effort, but the result can be highly advantageous for your brand. The process involves several steps, and each stage has to be undertaken meticulously. These include:

1. Conducting Research

Like most processes that require careful planning, creating a user persona also begins with conducting proper research. A good user persona takes time to be developed and cannot be completed instantly.

However, the business does not need to hire a market research consultant or a considerable budget to create a persona. An in-house design team can efficiently conduct it, and there are also several free resources available for the purpose.

Some of the critical aspects that the research should focus on include the target group’s age, gender, location, interests, spending habits, employment, stage of life, etc. Analysis of the data gathered through engagements and interactions with the customers on various platforms by using tools like Google Analytics can be instrumental in this stage.

Additionally, it is an excellent idea to look at your competitors to point your brand in the right direction. The preferred social media platforms of the target customer base should also be monitored, focusing on those that are bringing the most significant referrals to your website.

Conduct Market Research Infographic

2. Identifying The Expectations And Requirements Of Target Customers

To solve various problems by developing products and solutions for target customers, you first need to identify their wants, needs, and pain points. One of the ways to do that is by going through products reviews of your brand your competitors to identify the positive and negative aspects.

Customer service and sales teams can provide a considerable amount of information on various aspects that can help you better understand your customers. Questions such as what customers are looking for in a product can be helpful while developing and designing products.

Finding out the needs and wants of customers can help you recognise the challenges involved in developing the ideal solution for those problems. As an additional tip, surveys can capture data and gain feedback directly from customers.

3. Generating Ideas For Possible Solutions

Once an adequate amount of information has been gathered by the research teams and analysed, it is time to come up with possible solutions to the problems customers face. Here, the brand should develop product ideas that match the intended audience’s needs.

Undertaking an audience analysis can help you with a mindset that prioritises the customers. The target audience wants to know what your business or brand offers, and a user persona can effectively communicate the required intel.

4. Collating Data

After completing the above steps, it is time to collate the data. Start by identifying common traits, interests, demographics, ages, and similar factors. A more significant amount of collected data can result in a more informed analysis in this stage. It also helps in speeding up the process of persona creation.

Following this, the actual process of creating a user persona can begin. For instance, those in the food industry may have identified the target customers as primarily female, with ages ranging from the mid to late thirties, and parents of school-going children.

Or perhaps, these target customers may be stay-at-home mothers in the middle-income group responsible for the weekly shopping and live in high-density suburban regions. Accordingly, the created persona can be a 35-year stay-at-home mom with two children for such a target market.

This persona can then guide the product development for that target group. Designers and developers can also use it for marketing messages, branding, marketing strategies, and social media presence. Alternatively, you can use more than one user persona or even multiple personas for different types of products, content, or business areas.

And even after the persona has been created, there is still some work left. It is essential to ensure that the persona responds well to the messages.

Additionally, the business should conduct similar research again after a set period. After all, tastes, preferences, and requirements change as the audience ages and shifts towards different socio-economic realities.

Why You Should Build User Personas

An ever-increasing number of brands are utilising user personas to identify their target customers and develop the best solutions for them.

And indeed, an accurate user persona has proven to be a precious tool for gathering data and analysing it to develop suitable content and products. While creating a persona is by no means an easy task, it can help simplify a lot of elements in the design and development phases.

The crucial point to remember while creating a persona is to ensure that it portrays the target audience’s needs, wants, and pain points. The persona should provide the product design and development team with the customer’s perspective. How many user personas you have depends on your product or service range.

The team at sitecentre® are highly experienced in the digital marketing industry, and we are happy to assist you with create personas for your business. Speak to us today!

With that, it is time for us to sign off. Until next time!

Brodey Sheppard

Brodey Sheppard

Brodey is the CEO of sitecentre® and a data-analyst in the SEO, Paid advertising space that uses machine learning and AI to advance sitecentre® as an industry-leading digital marketing agency across Australia.

Find them on their website: sitecentre®, Facebook and LinkedIn.

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