Uptime Guarantee

With all of our web hosting services, we offer our valued clients an uptime guarantee!

That means that if your site is not working for the amount of time guaranteed then we will provide you with credit as compensation. That's right - we are so sure that we can meet our 99.9% uptime guarantee that we'll give your money back if we don't.

Our servers are hard at work running 24 hours a day, 7 days a week, 365 days a year to help your business do what it does best - serve your customers.

Stop worrying about downtime on your hosting services and get back to providing the best value you can for your customers by choosing us as your web hosts.

Why We Offer An Uptime Guarantee

We understand that what any business owner requires is a reliable, functional website.

No website can mean no customers for many businesses and we know you can't afford to lose out on sales. Other consequences of your website being down are frustrated customers, you won't be contactable, and you may have countless lost opportunities for new customers.

There's no need for servers to still be crashing in this day and age!

That's why we decided to offer a 99.9% uptime guarantee. You deserve to have a reliable website that is working at all times. That means that if your site is not functional for over 45 minutes a month, we owe you!

Why Should You Care About Uptime?

You need your site to continue serving customers constantly. With customers across the globe, even when you are going to sleep, you'll have customers just waking up on the other side of the world wanting to access your site.

That's exactly why you need to choose a web host who can keep your website running constantly with as little downtime as possible.

The Success of Your Website

The bottom line is that the success of your website, and maybe your company, relies on customers being able to connect with you online.

When people can't get on your site, they can't contact you, put in orders, or do anything else that makes you profitable.

For every single minute that your site is down, it's costing you money. To become a well-regarded brand with a dominant market share, you need your site to be completely reliable.

What We Offer

We offer all of our clients a 99.9% uptime guarantee that the server will be up and running at least 99.9% of the time. If we fail to meet this promise, we will refund any hosting bill for that billing cycle completely.

That's right - the entire bill, not some tiny percentage like most other hosting providers offer.

We use several monitoring tools to accurately monitor downtime, so any refund will be based on the analysis from these tools.

If you are owed a refund, you don't need to do anything; any affected accounts will be notified automatically and credited automatically.


  • If your server is not working for 99.9% of the time, the money you receive back will be credited to your account.
  • sitecentre reserves the right to approve credit based on our monitoring tools' assessment of the amount of time the server was down.
  • Anytime the server is down due to planned maintenance is not counted as downtime and therefore doesn't contribute to the guarantee.
  • There may be occasions where your website stops working due to malfunctions other than the server. As long as the server is up, we are meeting the guarantee, as it applies only to the server.
  • We do not take responsibility for circumstances outside our control including DDoS attacks on our servers, network conditions outside our network, or browser issues.

To offer you the speediest and most up to date services, we will occasionally have to bring down our servers and other hardware for upgrades or routine maintenance.

This is to make sure that your website stays secure and works at optimal levels. We try to minimise these occurrences as much as possible and will let you know in advance about any upcoming scheduled maintenance.

These scheduled times do not count as part of the uptime guarantee.

Fantastic Web Hosting

If you're fed up with your website going down and losing you customers and money, you may be interested in switching over to us as your hosting provider.

We offer fast loading hosting services so that your site can handle many customers at a time without crashing.

Move to a better web hosting service and you'll find all your website worries just melt away.

Our uptime guarantee ensures that you won't lose money due to a server being down ever again.

Contact us today to discuss your web hosting requirements. We're happy to offer completely free consultations so you can ask all the questions you need to about our hosting provider services.

It’s the little things that set us apart.

See why our customers use us, and continue to use us for their internet marketing, hosting and business growth.

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Cuen Bibb

sitecentre was straight to the point about what worked and what didn't work on our website.

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Mario Bellini

sitecentre provided us with a high functioning website and all the online tools we need to kick start our Plumbing Business.

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Paul Walton

sitecentre has been amazing in taking the time to understand my business before building an amazing web site...

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Angus Woodhead

Websites get done quickly, look fantastic and most importantly load FAST. Very competitive prices too. Highly recommended.

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